If you encounter a situation where your deposit fails but you see multiple charges on your account, it’s essential to remain calm. First, check your bank statement to ensure the amounts were indeed deducted. If you confirm duplication, reach out to our customer support team via live chat or email immediately. They will assist you in resolving the issue and work with the payment processor to ensure you receive refunds for any incorrect charges. Our priority is your satisfaction and we aim to resolve such issues swiftly.

We understand that some players may face difficulties when making deposits from specific South African banks. At Goldrush Casino, we continuously strive to provide a smooth banking experience. If you face challenges while depositing, we recommend trying alternative payment methods, such as e-wallets that support smoother transactions for South African players. In case problems persist, our support team is ready to offer tailored solutions, guiding you through the best practices for depositing successfully.

When you submit a manual withdrawal request, you may notice that live chat confirmation is often required. This step ensures your request aligns with our security protocols. Once you initiate a withdrawal, our friendly customer support team will be notified and they can assist in verifying your request promptly. Remember, this extra layer of security is designed to protect your funds and personal information, giving you peace of mind as you engage with the platform.

If your withdrawal is stuck due to a missing reference number, don’t worry; this is a common issue and can be resolved easily. Start by checking your withdrawal history within your account for any notifications regarding the reference number. If you still can’t find it, contact customer support via our live chat. They will help you track down the missing details, ensuring your withdrawal is processed quickly and efficiently so you can get back to enjoying your gaming experience.

Occasionally, you may be asked to provide additional documents during the payout process for verification purposes. This is a standard security measure to protect both you and the casino from fraud. While it might seem inconvenient, it ensures that all transactions are legitimate and secure. Our support team will guide you through the required documents. Rest assured, we aim to make this process as seamless as possible so you can receive your winnings without unnecessary delays.